Return & Refund Policy

Return or exchange

If you are NOT satisfied with your purchase for the following reasons,

  • Wrong items being delivered
  • Items received are not in good condition

We will gladly accept returns of packages within 14 days of the order date and issue a full refund.

All we ask is that the product is...

  • Not used
  • In the same condition you received it
  • In the original box and / or packaging

We value your shopping experience on top of everything else, that's why we also accept exchange (for item of equal or lesser value) if the item does not live up to your expectation or any other reasons beyond our wildest imagination.

However, this does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled for this. Also, we cannot extend this return policy to resellers of our product.

Return or exchange procedures

Please request for return or exchange by emailing us at suntenmy@gmail.com.my within 48 hours once the order is received. You have to include the following details in the email:

  • Full name
  • NRIC
  • Contact no.
  • Invoice number
  • Date of receipt of products
  • Reason for the exchange (so that we can improve!)
  • Description of the defect or damage; and
  • Photos of the damaged products

Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.

In most cases, you will need to bear the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, ALL at our expense.

Once your return is received and inspected by us (usually within 72 hours of receipt), your refund will be processed and we will contact you to arrange the refund.

Refund

Refunds will be issued in the same method of payment as the original payment. Purchase made with a credit card: a credit will issued to the original card. Original card must be present at time of return.

Just don't forget that before you ship anything back to us, please email suntenmy@gmail.com.my first so that we can provide you with complete return instructions.

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